Frequently asked questions

Are the colours accurate?

They are sRGB approximations for viewing on a screen. Screens, lighting and the material being painted all shift a colour. For a binding match, use a physical fan deck or a supplier's sample. We would rather say this plainly than let a screen decide your paint order.

Does it work offline?

The catalogue does. It ships inside the app, and nothing is fetched while you browse. Recolouring a photo needs a connection.

Do I need an account?

Not for the catalogue, favourites or a screen match. Sign in with Apple is used to buy, to restore a purchase, to delete the account that holds it, or, on a photo, to look up objects, paint, or buy credits.

Is it a subscription?

No. PREMIUM is one payment, kept. Nothing renews and there is nothing to cancel. Photo credits are a pack from the store. They do not expire and they are not a subscription.

Is there a free trial?

Yes. The 7-day Trial is one free store item. For seven days it unlocks hue sorting, side-by-side comparison, favourites beyond three and the home-screen widget. It does not charge you, it does not renew, and it is not PREMIUM. It does not include photo credits. The same Apple purchase does not start it again.

Is COLPICK affiliated with RAL?

No. RAL® is a registered trademark of RAL gGmbH. COLPICK is an independent app and is neither affiliated with nor endorsed by them. The name only says which colour standard the shades follow.

How do I reach you?

Through the form on contact, or from inside the app. We read every message and reply within two working days.